DIAMOND PARKING SERVICES

Terms and Conditions

This page outlines the Terms and conditions in which you may use Diamond Parking. Please remember to read this page carefully. If you DO NOT accept the terms and conditions expressed here, DO NOT continue to use this website or our service. By using this website and our service, you expressly agree to be bound by the terms set forth herein.

Please note: THE CLIENT MUST RETAIN THEIR REFERENCE NUMBER/NUMBERED RECEIPT FOR THEIR VEHICLE IN A SAFE PLACE TO PRESENT TO THEIR DIAMOND DRIVER ON THEIR RETURN TO COLLECT THEIR VEHICLE. IN THE EVENT THAT A RECEIPT IS LOST DIAMOND PARKING ARE ENTITLED TO REQUIRE PROOF OF THE CLIENTS’ IDENITY.

1. BOOKING CONDITIONS:

1.1 Bookings made through our website will be considered valid by issue of a Diamond Parking booking reference number.

1.2 Bookings made via the telephone will be considered valid when confirmed by a Diamond Parking advisor, who will quote a reference number and telephone number to the client to use the service.

1.3 Bookings made by post will be considered valid when written confirmation is sent by Diamond Parking.

1.4 Bookings made by any agent are considered valid by the terms of their own individual terms and conditions.

1.5 All services are subject to availability.

1.6 Clients may not claim entitlement to any specified parking space or to any priority over any other client unless proof of such entitlement can be provided.

1.7 Diamond Parking reserve the right not to accept or fulfill a booking should they deem the client rude, un-corporative or the vehicle un-roadworthy etc.

2. PRICES:

2.1 Price Changes: Diamond Parking is committed to providing the highest standard and quality service, at the best prices. Therefore throughout the year we continually review our prices. There are likely to be some seasonal special offers and in some circumstances prices may go up.
2.2 All prices are in Sterling and include VAT at the current rate of 17.5% unless otherwise indicated.

2.3 All bookings are subject to a booking fee.

2.4 Daily prices may vary according to the date and length of stay.

2.5 Diamond Parking does not apply any credit card surcharges for bookings.

2.6 Payments taken via our website can only be made using Paypal only.

2.7 Payment for bookings made via the telephone is to be paid in cash or by cheque to the designated Diamond Parking driver on the client’s arrival, a receipt for this payment will be provided.

2.8 If payment by card or cheque is declined or return un-cleared, Diamond Parking refuse the right to fulfill said clients’ booking.

2.9 Should a booking be made using an overseas credit card, the card issuer will debit your account in your local currency at the current exchange rate at the time of booking. A conversion charge may be applicable.

2.10 Payments taken via agents are subject to their own individual terms and conditions.

2.11 For all high-sided or unusually wide vehicles: Please contact us prior to booking as there may be an extra charge.

3. CANCELLATIONS:

3.1 Clients may cancel up to 48 (working) hours prior to their time of arrival.

3.2 Clients must inform Diamond Parking of the cancellation in writing by e-mail to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it or by post to:

Birchfield House,
Ifield Road.
Charlwood,
Crawley
West Sussex
RH6 0DR.

Postal cancellations will be considered active from the time/date received. Telephone cancellations may be considered but must be followed up in one of the above methods. You may telephone to cancel on 0845 373 6872 or 07790 060 210.

3.3 All cancellations are subject to a £10.00 cancellation fee and all booking fees are non – refundable. Cancellations made with less than the required 48 (working) hours notice will not receive a refund of any kind.

3.4 Diamond Parking cannot accept liability in any circumstances where the performance of the contract is prevented by any reason of war, threat of war, natural and nuclear disaster, fire or adverse weather conditions, riots, terrorist activities, civil strife, industrial disputes etc

3.5 Please note that these common examples fall outside the qualifying notice and will not be refunded:

a) Short notice flight changes – it is the client’s responsibility to be informed of flight changes, and adjusts their timetable accordingly, informing Diamond Parking of any relevant changes.

b) In the event of clients parking at another chauffeur parking company or parking on-site due to late arrival they will not receive a refund.

c) Lack of confirmation details – It is the client’s responsibility to print their confirmation on completion of the booking procedure and to take those details with them. If a confirmation is emailed or posted and not received it is the client’s responsibility to contact customer services to ensure they obtain the relevant details.

d) No refund available for unused or part stays.

4. MEET & GREET PARKING:

4.1 The client is advised to allow a sufficient amount of time to arrive at the Airport Terminal for the meeting time designated on the client’s paperwork or confirmed with the Diamond driver when booking. Allowing for possible arrival obstructions including, road works, accidents, traffic jams, road closures and or vehicle malfunctions.

4.2 The client is to contact Diamond Parking 20 minutes prior to their arrival at the airport to reconfirm their meeting time on the telephone number provided when the booking is made. The Diamond driver will wait for approximately 15 minutes once that meeting time has elapsed, unless the client has informed Diamond Parking of the delay and rescheduled a new meeting time. (Should this occur existing clients both incoming and outgoing who are traveling on schedule will have priority over those who have re-scheduled).

4.3 On handing over the vehicle to the Diamond driver, the client must do the following: (paragraphs 4.3.1, 4.3.2 & 4.3.3)

4.3.1 Ensure that all of the vehicles windows are securely closed.

4.3.2 That all personal property is removed from the vehicle.

4.3.3 That the only the keys to the ignition are handed to the Diamond driver. (Diamond Parking cannot be held liable or responsible for any other items or keys handed in with the ignition keys and advise that clients remove these additional items prior to the hand over).

4.4 The Diamond driver will have authorization and the right to take and drive the vehicle on the public highway from the client. All Diamond drivers are insured by Diamond Parking for this purpose.

4.5 All vehicles will be parked at the clients own risk. This does not include any problems arising from Diamond Parking or their employees in regards to negligence and/or breach of duty.

4.6 The client will authorize that Diamond Parking will park and take the vehicle to and from a Diamond Parking Car Park. This authorization includes moving the client’s vehicle to an alternative car park be it in the event of an accident, an emergency, to avoid an obstruction or standby car park for returning vehicles.

4.7 Clients MUST contact the Diamond driver on the telephone number provided once they have landed back into the UK and again once their have collected their luggage, cleared customs and are requiring their vehicle to be returned to the pick-up area by the Diamond driver.

4.8 ON THE RETURN CLIENTS SHOULD INSPECT THEIR VEHICLE PRIOR TO ACCEPTING THE KEYS BACK FROM THE DIAMOND DRIVER OR SIGNING FOR THEIR VEHICLE & PROMPTLY REPORT ANY LOSS OR DAMAGE TO DIAMOND PARKING BEFORE LEAVING.

4.9 Liability will only be accepted by Diamond Parking when and to the extent that the damage/loss is caused by the negligence, willful act, default or breach of statutory duty of Diamond Parking and/or its servants for the following: (paragraphs 4.9.1 & 4.9.2)

4.9.1 Damage to the body and/or paintwork of the vehicle.

4.9.2 Any defect to the vehicle that renders it un-drivable, this does not include mechanical failure. In such circumstances Diamond Parking will cover the cost of travel for the client and person(s) to return home only (one destination) by train or taxi. Diamond Parking will not be liable for any addition costs incurred by the client such as car hire, loss of earnings and/or accommodation etc.

4.10 In the event that Diamond Parking accepts liability for any defect in which the vehicle remains drivable Diamond will arrange for one of its pre-approved repairers to contact the client direct to carry out the necessary repairs. It is also at the digression of Diamond Parking to accept quotes from the client for any repair company not on their pre-approved list if requested by the client.

4.11 Clients who return earlier than the date stated on their paperwork/arranged with Diamond Parking to reclaim their vehicle will not be entitled to any refund of any kind.

4.12 Clients who return after the date stated on their paperwork/arranged with Diamond Parking to reclaim their vehicle will be liable to pay a £10.00 charge for every additional day parked. New days start from 00:01 (1 minute past midnight).

4.13 No person including the client shall have the right to remove the vehicle prior to the full payment of the following: (paragraphs 4.13.1, 4.13.2 & 4.13.3)

4.13.1 The full fee for the parking, this includes cheques being cleared.

4.13.2 Any additional fuel purchased by Diamond Parking for the vehicle.

4.13.3 Any recovery costs paid for by Diamond Parking in the event of a mechanical failure and/or breakdown of the vehicle.

4.14 It is the client’s duty to ensure that the vehicle is in a proper roadworthy condition prior to handing the ignition keys to the Diamond driver. Diamond Parking refuse the right to not accept the ignition keys from the client and charge the client 50% of the parking fee to cover costs.

4.15 On the return clients must produce their Diamond Parking booking reference/numbered receipt when reclaiming their vehicle. In the event, the client has lost the information they will be required and entitled to provide proof of their identity before the Diamond driver may hand back the ignition keys.

4.16 Diamond Parking shall not be obliged to release the vehicle to any other person(s) than those dropping off the vehicle, without first receiving written authority from the client.

5. CLIENT’S LIABILITY:

5.1 Clients will indemnify Diamond Parking and be liable for any case in the respect of death, damage or personal injury caused by the client or any person(s) with the client whilst on Diamond Parking’s premises or in anyway arising from a breach of the warranty below (paragraph 5.2)

5.2 The client will warrant to Diamond Parking at the commencement clients’ drop off time, the client’s vehicle is in a roadworthy and safe condition. The client is in possession of a valid and current MOT (if required to by Law) and a valid road tax disc (which MUST be displayed in the front windscreen of the vehicle). In addition, there are no illegal or dangerous substances/toxins left within the vehicle.

6. EXCLUSION OF LIABILITY:

6.1Diamond Parking does not accept liability or responsibility for damaged or punctured tyres or any scuffs and/or damage to any steel or alloy road wheels.

6.2 Diamond Parking does not accept liability or responsibility for any glass related damage to the vehicle including windscreens.

6.3 Diamond Parking does not accept liability or responsibility for any loss, damage or theft to those stated below (paragraphs 6.3.1 & 6.3.2)

6.3.1 Any personal items and/or property left in the confines of the vehicle whilst on Diamond Parking’s property (whether including or excluding the parking period) or:

6.3.2 For any personal property which includes luggage left by the client or any person (s) traveling with said client either whilst on Diamond Parking’s property or whilst the vehicle is traveling too or from the Airport too Diamond Parking’s premises.

6.4 Diamond Parking does not accept liability or responsibility for any loss or theft as a result of the clients booking reference/numbered receipt being stolen or lost and the vehicle is subsequently handed over by a Diamond driver to a third party who uses the information fraudulently to gain possession of the clients vehicle.

6.5 In the event that your car keys/car fob is lost or misplaced, Diamond Parking will be liable to replace the keys/fobs only and at the current market value for that/those items. Diamond Parking does not accept liability or responsibility to replace any household or vehicle locks as a result of said loss.

7. COMPLAINTS PROCEDURE:

7.1 This procedure does not restrict the clients’ right to pursue remedies through the Court.
7.2 All complaints must be made clear to the Diamond driver in person at the time of the occurrence, and then followed up in writing (email or letter), which must be received within 10 days of your return in order to be valid.
7.3 Claims cannot be considered once vehicles have left the airport having been returned by the Diamond driver to its owner so you must check your car before leaving the terminal. Should your vehicle suffer damage whilst in our care you must immediately inform the Diamond driver of the occurrence.
7.4 If damage is not noted at the airport terminal then it will be assumed that the vehicle was returned to the client in the same condition it was when collected by Diamond Parking and therefore no liability for claim to damage can be made against Diamond Parking.
7.5 In the event of an alleged damage to the vehicle complaint, clients will make the vehicle available for inspection by Diamond Parking prior to any repairs being carried out thereto.
7.6 You should expect to receive a reply within 14 working days upon receipt of your complaint. You will be informed of any delay and the reason for it if one should arise.
7.7 As most complaints require investigation with both the management and our staff we apologize that although we will happily discuss your complaint with you we are unable to resolve your complaint via the telephone and will require it in writing.
7.8 Clients should send their complaints to either This e-mail address is being protected from spam bots, you need JavaScript enabled to view it or alternatively to Diamond Parking’s Customer Services Department, Birchfield House, Ifield Road, Charlwood, Crawley, West Sussex, RH6 0DR.

8. MISCELLANEOUS:

The paragraph headings do not form part of these terms and conditions and shall not be taken into account in construction or interpretation thereof.

9. ACCEPTABLE SITE USE:

The reservation service featured on this website is provided primary to assist clients in determining the availability of chauffeur/meet & greet related services, to make legitimate reservations and secondary to transact business with the parking vendor, and for no other purposes.

You warrant that you possess the legal authority to enter into this agreement and to use this Web site in accordance with all terms and conditions herein.

You agree to be financially responsible for all of your use of this Web site (as well as for use of your account by others, including, without limitation, minors living with you).

You agree to supervise all usage of this Web site by minors under your name or account. You also warrant that all information supplied by you or members of your household in using this Web site is true and accurate. Without limitation, any speculative, false, or fraudulent reservation or any reservation in anticipation of demand is prohibited.

You agree that the travel services reservations facilities of this Web site shall be used only to make legitimate reservations or purchases for you or for another person for whom you are legally authorized to act. You understand that overuse or abuse of the reservation facilities of this Website may result in you being denied access to such facilities.

You agree to abide by the terms or conditions of purchase imposed by this site, including, but not limited to, payment of all amounts when due and compliance with all rules and restrictions regarding availability of services. You shall be completely responsible for all charges, fees, duties, taxes, and assessments arising out of the use of this Website.

Users are prohibited from violating or attempting to violate the security of this web site, including, without limitation - (a) Accessing data not intended for such user or logging into a server or account which the user is not authorized to access. (b) Attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization. (c) Attempting to interfere with service to any user, host or network, including without limitation, via means of submitting a virus to the web site, overloading, "flooding," "spamming," or "crashing" (d) Sending unsolicited email, including promotions or and/or advertising of products or service.

Users shall not duplicate, download, publish, modify or otherwise distribute the material on this site for any purpose without the express written consent of Diamond Parking and agree to not deep-link to the site for any purpose, unless specifically authorized by Diamond Parking to do so. Violations of system or website may result in civil, criminal, and injunctive redress.

10. OFFLINE CONDUCT:

It is a violation of these terms to use any information obtained from this website in order to harass, abuse, or harm another person, or in order to contact, advertise to, solicit or to sell to any user without their prior consent.

11. MODIFICATION:

Diamond Parking may at any time modify these Terms and Conditions and your continued use of this website including telephone bookings will be conditioned upon the Terms and Conditions in force at the time of your use.

12. EMAIL:

If you have any further query over a booking you have made call 0845 373 6872 or Fax 01293 863 531. This does not affect your statutory rights as a consumer.

E-mails containing confirmation details are issued automatically by our system on the completion of the booking. Diamond Parking cannot be held responsible for those details not reaching a clients inbox due to the security of said clients computer or service provider.

13. LINKS TO OTHER WEBSITES:

Our web site may contain hyperlinks to websites operated by third parties. Diamond Parking does not control such websites and will not be responsible for their content or for any breach of contract or any intentional or negligent action on the part of such third parties, which results in any loss, damage, delay or injury to you or your companions. Diamond Parking is not responsible for the accuracy of opinions express in such websites, and such websites are not investigated, monitored or checked for accuracy or completeness by Diamond Parking. Inclusion of any linked website on our site does not imply or constitute approval or endorsement of the linked website by Diamond Parking. If you decide to leave our web site to access these third party sites, you do so at your own risk. All rules, policies (including privacy policies) and operating procedures of websites operated by third parties will apply to you while on such sites. Diamond Parking is not responsible for information provided by you to third parties.

14. DEFINITIONS:

‘Diamond Parking’ Relates to Diamond Parking Services, Birchfield House, Ifield Road, Charlwood, Crawley, West Sussex, RH6 0DR.

‘Diamond driver’ An employee of Diamond Parking that meets the client and drives the vehicle too and from the Airport to a Diamond Parking Car Park on both the clients outbound and inbound journeys.

‘Client’ Person or persons that book and use the service provided by Diamond Parking.

‘Car Park’ The premise(s) where Diamond Parking park clients’ vehicles for the period they are away. These premises are manned and secure with Diamond Parking in receipt of a lease and permission to provide off-site car parking.

‘Vehicle’ The mode of transport that is accepted by Diamond Parking from the client for the arranged parking dates. Over-sized vehicles and trailers will be charged extra, please contact our office for details.